Satisfação e atendimento da saúde pública no município de Não-Me-Toque/RS

Abstract

This article aims to characterize, the users and staff’s outlook satisfaction and service provided by the Municipal Health Department of Não Me Toque city. As qualitative research method, for both was used a questionnaire conducted with users of the Health System, applied between October and November 2012. As a result, was identified factors related to doctor’s hours, such as the long time the people has to wait, the need to arrive early to ensure the doctor’s hour in the morning. Items that showed higher satisfaction from users were the Communication between Employees / Patients, professional performance during the service, and the bond established between the user and the health service. In terms was conclusive that the proper care is related to the link between user and the health service, with the resoluteness of care and quality of service meeting the needs of customers.