Motivação e satisfação no trabalho: um estudo de caso numa escola da rede pública

Abstract

This study presents the main theories, models, approaches and different perspectives about subject motivation and job satisfaction, with the purpose to better understand or explains how to approach the complex question of human behavior and how it affects the results in public organizations. The society increasingly demands quality public services and greater agility in the processes. To this end, we performed a literature review with the most significant writers in the area - both administrators and psychologists. A questionnaire was also validated in Brazil, Meliá and Peiró (1989), on job satisfaction in order to compose a diagnostic profile with the public servants of a state school. We used statistics given by the literature and theoretical framework, for the results and thereby demonstrate the level of satisfaction and dissatisfaction, at a given time, and the possible relations with the positive or negative actions, as the reflections of them for himself, for the organization and to society. Were approached issues concerning the working environment, which materially affect in a significant way the behavior of people in their jobs, among them stood out: the strong legal framework, leadership, organizational climate and the culture. In the final remarks, tried to suggest possible improvements and modifications, as well as recommending further research, in order to further analysis. Noting that, for the public manager, learning in this area constitutes an important management tool.