A importância das boas práticas de gestão sobre os serviços terceirizados: estudo de caso no IFSUL - campus Charqueadas - RS

Abstract

This paper presents a model of management of outsourced able to ensure proper management of these services to the Federal Institute of Science and Technology South Riograndense, Charqueadas campus, seeking compliance with legal and contractual obligations. The establishment of an efficient system of management based on the literature available regarding the legal obligations of the entity and the importance of good management practice of outsourcing in the public sector. The creation of a specific sector for this management, with trained staff and the use of controls and monitoring tools contractual services performed, are also of significant importance for an effective management control. The methodological proposal is aimed at creating a management model to be adopted by IFSUL order to meet its needs for supervision and management with the use of appropriate controls, setting routines and responsibilities and focus on legislation about outsourcing the administration public.