Avaliação de desempenho: estudo de caso da Prefeitura Municipal de Tio Hugo

Abstract

This monograph presents a case study in the City hall of Tio Hugo / RS in order to analyze the system of evaluating the performance of servers and effective probation Municipality of Tio Hugo, pointing to a subsidy that allows more objective assessment processes for promotion on merit, and any process shutdown for lack of performance. With data collected from the relevant legislation and documents of the municipality, we evaluated the current system of probation and evaluations for advancement of class, in order to suggest a set of recommendations how to improve the existing system and adapt it to the possibility use as a tool for promotion on merit or dismissal for poor performance. Seeking to avoid problems of traditional assessments, it is suggested the use of 360-degree assessment and method of performance evaluation, where it`s possible that the users can themselves make part of the evaluation committee. It was evident that the current system does not meet the basic performance evaluation. It is assumed that the evaluators should receive training in order to reinforce the importance of the evaluations, because the quality of service delivery depends on the staff, and they are also responsible for the image of the administration.