Necessidades de informação e acesso dos usuários de arquivos nas universidades federais do RS

Abstract

This work is a research carried out at Federal Institutions of Higher Education in the State of Rio Grande do Sul, its general aim was to research how Federal Universities in the State of Rio Grande do Sul, deal with their users’ information needs. The relevance of this work lays in the fact that it may contribute in the records management and in fulfilling the information needs of the users at the considered Institutions, based on our findings, the Universities will be able to evaluate and direct their file services. The investigative focus of this research is to identify the users who access university files, determine the document types stored at university heaps, investigate which are the services offered by university files to their users, collaborate with university files reference services by explaining to them the research findings. Methodologically, we used a questionnaire as our data collecting instrument and then, we established the qualitative and quantitative analysis of the collected data according to the theoretical reference used. Based on our findings, besides that all considered Institutions maintain a files, none of them make training courses available to their users, have diffusion programs and, only a few of them provide contact by email or website available in the World Wide Web. We suggest that Higher Education Institutions create information diffusion tools like websites to help them provide information and for reference of real and potential users.