Avaliando a satisfação dos usuários do sistema de informação de gestão utilizado na Secretaria Municipal de Educação, Cultura e Esporte de Dom Feliciano/RS

Abstract

This study aims to evaluate the satisfaction of users of the Integrated System (ERP), which is used in the Municipal Department of Education, Culture and Sport Dom Feli-ciano. Knowing that ERP, Enterprise Resource Planning, or Enterprise Resource Planning is a software that is used in order to integrate all departments and functions into a single computer system. In this case study, we sought to evaluate the satisfac-tion of users of the information system, through the adapted instrument was devel-oped by Torkzadeh and Doll (1999), which uses four constructs of analysis, which are: Productivity at work Innovation at work , User Satisfaction and Management Control. was used as data production tool, in this case study, a questionnaire survey type, consisting of 12 questions of multiple choice type, based on the Likert scale of five points. After analyzing 32 samples, we reached the conclusion that the item Management Control showed the highest average, 3.98, followed by User Satisfac-tion item, which was second also with high average of 3.81. Soon after, very close, thirdly, the construct Productivity at work was also high with average of 3.74, and in last place was the Innovation item at work, with an average of 2.97, therefore ana-lyzed the software meets in three key points, which are: Management Control, Productivity and User Satisfaction, and Mid way allows innovation at work, but the amount of analyzes reaches the goals.