Acolhimento de mulheres em situação de violência durante a pandemia da Covid-19: relato de experiência de um serviço emergencial

Abstract

This work is an experience report that discusses the participation in the construction and implementation of an emergency service in Santa Maria - RS, called Dial Covid-UFSM - Welcomes Women. A telephone service, voluntary and interprofessional, designed to listen, welcome and guide women in situations of violence in the midst of the Covid-19 pandemic. . In this report, we intend to discuss the challenges and expectations faced in the process of building and implementing the service. As well as, delineate the interpretations referring to the gender category “woman” and in describing which the partners that participated in its structuring were. The service had an impact, as it mobilized and intended the network's services, as well as, it also sought to articulate it and gave more visibility to the theme in the community. It revealed issues that point out that there is a need to move forward in assistance and care for these women, such as in the creation of care protocols, agreements and better communication between services. It made evident how much professionals from all areas of assistance need to broaden their understanding regarding the diversity of the gender category of women, regarding sexual orientation, gender identity and intersectionalities. And they need to deepen their view of gender issues. In addition to how much it is necessary for people to mobilize as a society to tension what responses the State gives to this problem.