Qualidade de vida, fatores de acessibilidade e inclusão: desafios do empregado com deficiência em instituição financeira

Abstract

This study proposes a reflection upon the processes of inclusion and accessibility of People with Disabilities in a large financial institution that have an impact in the quality of life levels and banking work satisfaction. This research followed a quantitative descriptive paradigm, employing the Life Quality at Work Questionnaire (QVT) whose answers vary from 1 to 6. Answers varying from 1, 2, or 3 were considered as indicators of a “very negative” evaluation (1 and 2), and “a bit negative” (3). The quantitative value 4 was considered “not very positive”, and values 5 and 6 represented “very positive”. In addition, the Satisfaction and Attitudes of People with Disabilities Scale (ESA) was applied, with answers that could vary from 1 to 5, being 1 the lowest grade possible and 5 the highest grade possible. A total of 304 employees from the banking sector from South of Brazil with some level of disability participated in this study and answered both questionnaires. The analysis of the means provided by the QVT questionnaire showed a variation of 4,40, which refers to the professional growth opportunities, and 5, which is related to the relevance of the work performed, showing that People with Disabilities (PcDs) are satisfied or very satisfied with their quality of life at work. As for the results from the ESA questionnaire the means varied between 3,48, which indicates the attitudes when facing obstacles, and 4,48, which has to do with psycho-affective accessibility. Correlation tests between the dimensions and factorial calculations were carried out and indicated that there are significant relations between the dimensions of the two data collection instruments and between the dimensions within each instrument, showing great consistency among the data collected. This study provided an extensive view of the working routine of People with Disabilities (PcDs) of one of the greatest institutions from the banking sector. Further studies on the topic are necessary with the intention of broadening the research to other areas of the country as well as comparative studies of similar working activities among people with and without disabilities, including other banking institutions both private and public. In addition, this study provided the possibility of expanding the knowledge of the numerous dimensions in the applied models that influence the quality-of-life level and banking work satisfaction. Furthermore, this study may serve as the foundation for the development of other studies within the same baking institution in a national level, besides providing the possibility of increasing the understanding from those who do not have any disability and seek for diversity respect and citizenship.