Perfil dos usuários do arquivo geral da cidade do Rio de Janeiro

Abstract

It doesn’t exist a standard way to realize the study of the users – each one can have a specific objective to achieve. However, mostly of them objective to estabilish the profile of the users, to know their informational needs and analyze if those needs are being supplied. The study of the users can bring a lot of benefits to the archives. For exemple: they help to improve the services that they offer and to plan the diffusion processes to make them more effective. Our study objective to estabilish the profile of the users of the General Archive of the City of Rio de Janeiro – AGCRJ. We collected the information from the forms that the users have to fill when they came to the archive for doing researches. Our limit dates were 1st of January of 2011 and 31th of December of 2011. With this informations we had estabilished the profile of the users of the institution, wich is the academic professional, who produces knowledge e it’s vinculated to the public sector. We did that by analyzing their professions, their citys of origin, the themes that they search for, the volume of the researched files and the objectives of the users with their researches.