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O ciclo documental na prefeitura municipal de Porto Alegre
(Universidade Federal de Santa Maria, 2012-12-08)
Analyses the archivistic functions of classification, evaluation and description as
integrated procedures within the Municipal Prefecture of Porto Alegre (Prefeitura
Municipal de Porto Alegre – PMPA). Uses as research ...
A validade e aplicabilidade da portaria nº 5/2002 do MPOG/SLTI no sistema de protocolo do Ministério da Saúde: uma análise comparativa
(Universidade Federal de Santa Maria, 2012-12-08)
The present study analyzes the norm of protocol used within the Federal Executive describing the Normative no. 5/2002 MPOG/SLTI with regard to protocol functions to be performed by the organs. It also analyzes the features ...
A contextualização da gestão de documentos no escritório de direitos autorais da Fundação Biblioteca Nacional: perspectivas para o acesso
(Universidade Federal de Santa Maria, 2012-12-08)
In the Copyright Office (EDA) Foundation National Library (BNF), which runs the public politics of copyright registration from the Ministry of Culture (MinC), this is the duty of the State to grant access to documents ...
O gerenciamento na elaboração e execução de um processo licitatório no âmbito da prefeitura municipal de Santa Maria
(Universidade Federal de Santa Maria, 2012-12-18)
The present work intends to analyze how the bidding process management of the municipality of
Santa Maria. In order to achieve pre-established objectives in this research, the need for adoption of
methodological criteria, ...
A gestão de processos: um estudo de caso na Prefeitura Municipal de Santa Maria/RS
(Universidade Federal de Santa Maria, 2012-12-19)
The development of a management focused on efficiency and service quality
requires the identification and analysis of all its processes. Thus, the present study
aims to describe a general process of a municipal government ...
Importância do atendimento ao cliente em uma instituição financeira pública
(Universidade Federal de Santa Maria, 2012-12-21)
With the intention of valuing the importance of the service to a client at the
Caixa Economica Federal, as well as, the importance what the clients attribute to the
quality of the service to opt for one or another financial ...
Estudo do acesso à informação em alguns arquivos públicos municipais no Rio Grande do Sul
(Universidade Federal de Santa Maria, 2012-11-30)
This study aims at investigating the actions of the municipal archives of five cities in the state of Rio Grande do Sul to know how is the access to information by citizens. The specific objectives are: To characterize the ...
A conduta ética na administração pública
(Universidade Federal de Santa Maria, 2012)
The present paper aims at conceptualizing and contextualizing the ethical conduct and its
importance to the individual as a citizen as well as to the public administration. In addition, its
goal is to provide a reflection ...
O perfil dos diretores de unidades universitárias e chefias de departamento da UFRGS
(Universidade Federal de Santa Maria, 2012-12-22)
The purpose of this study was to do a profile of the teacher unity’s directors and department’s heads of Federal University of Rio Grande do Sul (UFRGS). The sample was composed by 27 directors and 91 heads. The data was ...
Estudo exploratório sobre o uso da folksonomia no contexto da arquivologia
(Universidade Federal de Santa Maria, 2012-12-08)
The research studies the use of folksonomy in the context of archival. While overall objective, it seeks to understand how the folksonomy can facilitate the improvement of the organization and retrieval of information ...