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A utilização da escala SERVQUAL e o método QFD na avaliação da prestação de serviços de uma instituição de ensino superior
(Universidade Federal de Santa Maria, 2017-05-19)
Higher education institutions (IES) aim to offer their clients / academicians quality services that meet their expectations. To this end, many organizations like IES work with quality tools so that these consumer demands ...
Ação dinâmica de vento EPS em torres metálicas treliçadas considerando a interação solo-estrutura
(Universidade Federal de Santa Maria, 2017-03-14)
The present work carried out a comparative study between static and dynamic analyses in a self-supporting steel lattice tower under action of extended pressure system (EPS) winds while considering soil-structure interaction ...
Produção de biodiesel utilizando a lipase Thermomyces lanuginosus como catalisador
(Universidade Federal de Santa Maria, 2017-03-03)
With the inevitable decline in fossil fuel reserves, recent research has consolidated
biodiesel as a promising source of energy, especially in the replacement of petroleum
diesel. Several technologies have proven appropriate ...
Perfil do investidor: uma análise comparativa entre os investidores em fundos de investimentos imobiliários e os demais investidores
(Universidade Federal de Santa Maria, 2017-08-09)
Behavioral Finance is a field that studies the influence of the psychological aspects of indi-viduals in the process of decision making regarding their finances. Generally, during the de-cision-making process, investors ...