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Qualidade na prestação de serviços fisioterápicos - um estudo de caso sobre expectativas e percepções de clientes
(Universidade Federal de Santa Maria, 2006-12-11)
The present study approaches quality in the physiotherapy services rendered through the comparison between expectations and customers' perceptions. The study was developed in a Physiotherapy clinic from Santa Maria's city ...
Um modelo gerencial de qualidade para micro e pequena empresa de confecção com base no perfil liderança.
(Universidade Federal de Santa Maria, 2008-02-25)
The present research has as mark to propose a Managerial Model of the Quality which can aid the personal computer administrators and small companies (MPEs) of making, in order to assure the continuous improvement in the ...
Apoio à decisão na detecção de flutter e fibrilação ventricular em eletrocardiograma
(Universidade Federal de Santa Maria, 2008-04-15)
Computer-based decision support is an important tool in business and management areas, being today essential for medical diagnosis. This dissertation presents a new
electrocardiogram ventricular flutter and fibrillation ...
A utilização do QFD para melhoria contínua dos processos produtivos e combate ao desperdício em indústria do setor metal mecânico
(Universidade Federal de Santa Maria, 2008-08-06)
The changes have been made ever more rapid and significant. Seek to better methods of production, lower costs, higher rates of productivity and quality. Companies have made efforts to implement management actions to improve ...
Análise da cultura voltada à inovação em organizações rumo à excelência na região de Santa Maria - RS
(Universidade Federal de Santa Maria, 2014-02-18)
The competitive environment grows more and more. This puts some pressure on organizations to present something more than just trading products and services. Then, it appears the innovation as a key factor for differentiation. ...
Subsídios para implantação de sistema de gestão ambiental segundo a NBR ISO 14001:2004. Um estudo de caso
(Universidade Federal de Santa Maria, 2011-08-18)
This paper presents the parameters that should guide an environmental management
system for a car dealership in Santa Maria, RS. taking as a basis the technical
recommendations contained in ISO 14001. To this end, carried ...
O sistema APPCC no gerenciamento da segurança e da qualidade na elaboração de vinhos
(Universidade Federal de Santa Maria, 2004-03-19)
The Hazard Analysis and Critical Control Points (HACCP) is the most update thing related to the management of food safety and quality. Consumers, governments, health authorities, international trade and media put pressure ...