A influência de sistemas de gestão municipal na desburocratização de processos e agilidade na tomada de decisões nas políticas públicas: um estudo de caso na prefeitura de São João do Polêsine

Abstract

The need for change has been plaguing municipal administrations and it is becoming essential to use information technology through municipal management systems as a way of presenting greater public transparency, assertive public policies and optimization of service to users. Therefore, this work aims to understand the influence of municipal management systems in reducing bureaucracy in processes and in speeding up decision-making in public policies. In this sense, a descriptive and qualitative research was carried out, based on semi-structured interviews with a sample of five public servants from the Municipality of São João do Polêsine. After content analysis, it was possible to perceive from the findings that municipal management systems are fundamental in supporting managers to make decisions on more efficient public policies and that can help to reduce bureaucracy in processes, provided that they are accompanied by a restructuring of processes and in organizational culture.