Fase de implementação do governo eletrônico no município de Porto Alegre/RS

Abstract

In recent decades, the Electronic Government has stood out as an important tool to assist in the public management of countries, states and municipalities. Concomitant with the computerization process of public management, important laws were passed in the national context: the Transparency Law (LC 131/2009) and the Access to Information Law (Law 12.527/2011), which reiterate the need for citizens to have full access to information and services offered by the government, thus contributing to the effectiveness of social control. The study carried out sought to investigate the stage of implementation of electronic government in the city of Porto Alegre/RS, through a qualitative approach, analyzing data obtained through access to the city hall portal, opposing them to a checklist prepared from the e-Gov maturity verification model proposed by Gartner Group. It was found that the municipality is at an intermediate stage in the implementation of e-Gov, since most of its services are not yet offered in online format, 24 hours a day and 7 days a week, in addition to, the portal of city hall has few spaces for citizen participation in financial and budget management processes.