Implantação de programa de modernização administrativa nas administrações públicas municipais

Abstract

Over the last decades, much has been said, with no little argument, on the relative inadequacy of the present public administration model, as it does not answer satisfactorily to the overall needs of citizens. As a matter of fact, the challenge for municipal administrators is increasingly harder, as demands for quality in services increase, while their very availability, for many reasons, diminishes dramatically. In order to create the necessary conditions for public officials to achieve a greater expenditures and offering better services, PNAFM was developed. Through reviewing available techniques for modernization of public services, checking the legal aspects of the matter as well as benchmarks and existing information in the internet on the subject, this work was aimed at bringing light upon the issue as a way of aiding municipal officials to better answer to society’s demands.