Implementação de governo eletrônico e seus desafios nos serviços de gestão de pessoas da Administração Pública Federal: o caso SouGov.br

Abstract

The intensive use of information and communication technologies for public administrations to fulfill their functions in a more efficient and citizen-oriented way characterizes the so-called electronic government or e-Gov. However, the successful implementation of this type of project is a challenging task. In addition to the advantages associated with the digital transformation promoted by the adoption and use of these technologies, there are many uncertainties about the implementation process due to the complex characteristics of the public sector. Based on this conjuncture and considering (i) the centralization of people management services of the entire Brazilian Federal Public Administration promoted by the SouGov.br tool; (ii) the mandatory use of this platform; (iii) the various organizational contexts involved; and (iv) the gaps found in supporting the implementation process, the objective of this research was to develop a practical guide to assist in the implementation of the SouGov.br tool as new features are released and made available for use highlighting their challenges in the face of the people management services of the Federal Public Administration. To this end, the research was executed within the scope of six Federal Institutions of Higher Education in Brazil from the perspective of the senior management of the people management units and the user managers of the area. Data collection for this qualitative case study occurred through semi-structured interviews, document analysis, and non-participant observation. The data from the investigation had been treated using the content analysis technique. The results confirm that the challenges identified by the interviewees to implement the tool SouGov.br are in line with the various aspects found in the literature that affect the implementation of government systems initiatives, especially those belonging to the contexts of the organization itself, those related to users, technology, and tasks. Among the main theoretical contributions of this dissertation is the proposal of a practical guide for the implementation of the SouGov.br system, serving as support for public managers in the area of personnel management to lead the digital transformation in their organizations, as well as for the understanding of this process by the other stakeholders, assisting in the better understanding and dissemination of these initiatives. In addition, the proposed model also applies to the other bodies and institutions of the APF, considering that this tool is mandatory for all areas of people management provided by the central body of SIPEC. Also, due to its scope and flexibility, it can be applied to guide the implementation of other ICTs in any type of organization, regardless of the sector, public or private, making the necessary adaptations.