Integração de setores e práticas de gestão de mudanças organizacionais: proposições de melhoria para a reestruturação das secretarias das unidades de ensino da UFSM

Abstract

New Public Management was a movement marked by the adoption of managerialism practices in public administration. It emphasizes results and rationalizing the use of resources, with the adoption of best practices and organizational designs, aiming to achieve maximum efficiency. Based on this premise and adjustments to decrees, federal laws and the institution's PDI, the Federal University of Santa Maria reorganized the administrative structure of the teaching units' secretariats. The main objective of this research was to propose a management improvement model, applied during the restructuring of the secretariats of the institution's teaching units. Organizational change management practices during the process of implementing these new administrative structures were evaluated based on the perception of the employees. The research was predominantly quantitative and the instrument selected was Organizational Change Management Practices. This instrument evaluates five organizational change practices (diagnosis and alignment, leadership, communication, compensation and incentives, and training). The data analysis technique used was descriptive statistics, exploratory factor analysis, t test, Kruskal Willis test, multiple regression analysis and for the analysis of open questions, first, skimming reading followed by a more in-depth reading of the answers. The results indicate that the average satisfaction with the process was not very high for any of the groups studied (teachers and administrative technicians), but that the teachers' evaluation was a little higher than the TAEs' evaluation, in addition, there was difference in average when comparing teaching centers. This allows us to observe that the organizational change was not implemented homogeneously in all departments. The work contributes to the Federal University of Santa Maria by diagnosing the perception of employees regarding the process of implementing integrated secretariats. In addition, a booklet with proposals for improving the applied process, for future organizational changes in other centers and teaching units of the institution and for other federal educational institutions that go through the same process of organizational change.