Proposta de melhorias na certificação do processo produtivo dos Correios

Abstract

The Brazilian Post and Telegraph Company (ECT), responsible for offering postal and communication services throughout the country, is a network that covers all Brazilian municipalities, and is fundamental for national development and integration, in addition to facilitating international trade. In this sense, this study covers the operational modernization process of Correios, particularly the adoption of the Standard Production Process Assessment System (SAPPP), focusing on the Santa Maria/RS Letter and Parcel Processing Center Unit (CTCE SMA), being therefore, the objective is to analyze the capacity of this unit to comply with SAPPP certification requirements, identify strengths and obstacles, and propose improvements to increase the efficiency and quality of the services provided. The methodology used was descriptive and qualitative, covering documentary analysis and direct observation of production processes. The results highlight areas in need of improvement, such as regulatory compliance and operational efficiency, and propose recommendations to strengthen operational practices, implement compliance control actions and invest in ongoing training. The study concludes that CTCE Santa Maria has the potential to meet SAPPP requirements, but must focus on specific actions to ensure high standards of quality and efficiency in its future operations.