A influência da motivação na qualidade das organizações

Abstract

We live in a globalised world where goegraphical limits don't exist and where - through technological advances - distances have been cancelled. Production and real-time propagation of knowledge has been thus eased. Knowledge begins to be generalised and transfers the responsibility for the gap to the people. The quality of products and services depends on each person's individual capacities but, in order to deliver quality services or finished products, a process where all the involved people work in synchrony needs to take place. Motivation is studied since the dawn of administration studies and its theories are the basis for contemporary research. In fact, the theories of motivation are growing in importance to explain and influence people's behaviour. The importance of motivational factors and their identification - to attain a better quality in the process and in the qualification of individuals - becomes the most effective tool to solve issues involving people and their efforts to deliver a better quality.This work aims at identifying the main motivational elements and, in addition, to explain their influence over the quality of products and services of the organisations. In this way, the importance of the individuals as active subjects and their relationship in this process of qualification is highlighted.